FAQ

Frequently Asked Questions and Technical Solutions.

Yes! Demos can be found here: Demos

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Yes!


Windows: Download either the 64-bit or 32-bit VST3 .exe installer which can be found here: Licences

The .exe installer will place the VST3 plugin in your VST3 folder for you.

Mac: Download the .pkg installer installer which can be found here: Licences

The .pkg installer will give you the choice of installing in the AU format and/or the VST3 format. The installer will place the plugin in the relevant folders on your machine.


Once you open the plugin for the first time, a licencing window will appear. Paste your licence code into the window and click "Accept". This will only work if you have an active internet connection. Your licence code can be found here: Licences

If your plugin has no internet connection or you are having issues, please use our new Licence Control application. This has the benefit of not having to rely on the host's internet connection and also has an option of offline activation.


The code in your email was to activate your account, you may have clicked the link instead. Your licence codes for your plugins can be found here: Licences


You can find all our free plugins on your licences page here: Licences


This message will appear when the plugin can't connect to the licence server. Please ensure your internet and firewall settings allow your DAW to connect to the internet. Unless you can't load this webpage on your computer because this website is down, the error is most likely due to something on your end preventing the plugin from communicating. Cracked DAWs will often not allow you to licence the plugin as it will be setup to be unable to connect to the internet - please purchase your DAW or move to the many free alternatives to licence your plugin.

If your plugin has no internet connection or you are having issues, please use our new Licence Control application. This has the benefit of not having to rely on the host's internet connection and also has an option of offline activation.


Windows: Steinberg, the people who make the VST3 format say: "The VST3 format has a dedicated installation path all VST3 plug-ins must comply with." This means that all our VST3 plugins are installed by default at:

C:\Program Files\Common Files\VST3

32-bit VST3 plug-ins on 64-bit Windows: C:\Program Files (x86)\Common Files\VST3

Mac:/Library/Audio/Plug-Ins


In theory... But most DAWS will not let you choose a custom directory for VST3 plugins. Trying to create your own custom directory often results in a plugin not working.


Please ensure your DAW can load VST3 format plugins and is setup to see the containing directory. If you used the installers default location this should be fine. Ensure that VST3 is turned on in your DAW.


Sadly no. Steinberg have now stopped giving VST2 licences to new developers wanting to release plugins. Luckily we do have a VST3 licence so we can release VST3 plugins. The majority of DAWs can now load the VST3 plugin format.


This is because the plugin is in a VST3 format, not a VST2 format. Please find instructions on using VST3 plugins with your chosen DAW.


Sorry about that! We try to test everything but there are so many combinations of computer hardware, operating systems and DAWs that some things do slip through the net occasionally. Please send details of your issue to support@caelumaudio.com and include information about your operating system and DAW. We appreciate you making us aware of the issue.


Please contact us at: support@caelumaudio.com